1. GENERAL INFORMATION

The personal data of the users that are

collected and processed through the platform:

• Salesgenix AI software

• https://www.salesgenix.ai

 

Will be under responsibility and in charge of:

• Salesgenix.

• Contact us: 

• 334-602-4950

• support@salesgenix.ai

 

2. HOW WE OBTAIN YOUR CONSENT

The use of the Salesgenix platform and its functionalities implies the express acceptance of the terms of this privacy policy and consent for the processing

of personal data in accordance with the purposes described. By performing

any of the following actions, the user grants their consent for the collection, use

and processing of their information:​

• Visiting the website and browsing its sections, which may involve the automatic collection of certain data through cookies and similar technologies.

• Registering as a user, which requires the provision of personal data necessary

       for the creation and management of the account.

• Purchasing a monthly subscription, providing the billing and payment information required for transaction processing.

• Use the functionalities of the platform, including, but not limited to, generating leads, gathering information, scheduling appointments, persuading potential customers and solving problems.

• Communicate with Salesgenix through the available means of contact, such as forms on the website, email or any other channel provided for customer service.

 

The legal basis for the processing of personal data in the context of

these activities is based on the need to execute an agreement or take

pre-contractual measures at the user's request (when the processing is

necessary for the provision of the service), compliance with legal obligations,

the legitimate interest of Salesgenix in improving the platform and its

functionalities, and the express consent of the user when required.

 

The user can withdraw their consent at any time using the options available

in their account settings or through the contact mechanisms specified in this

policy. However, the withdrawal of consent will not affect the lawfulness of the processing based on the consent given prior to its withdrawal or the execution

of the contractual obligations assumed by the parties.

 

3. TYPES OF DATA COLLECTED

Salesgenix collects and processes various types of personal data from users based on their interactions with the platform. Also, as part of its functionality, the software may collect data from the potential customers and end customers of the main users. The types of data that Salesgenix may collect and process are detailed below:

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3.1. Personal Data: When registering, subscribing to and using Salesgenix services, the user may provide personal information that identifies him or her or makes him

or her identifiable, including, among others:

• Name and surname.

• Email address.

• Telephone number.

• Position and company to which he or she belongs.

​

3.2. Registration and Login Data: For the creation and

administration of the Salesgenix account, the user must provide:

• Email address.

• Username and password.

​

3.3. Payment Data: If you purchase a Salesgenix subscription, the data

necessary to process the subscription payment will be collected, such as:

• Information about the credit/debit card or the selected payment method (processed through external payment providers).

• Billing address.

• Transaction history.

​

3.4. Usage Data: Salesgenix collects information

about how users interact with the platform, including:​

• Actions taken within the platform (for example, lead generation,

      appointment scheduling, interactions with customers, use of

      persuasion tools, and problem solving).

• Access dates and times.

• Account settings and user preferences.

​

3.5. Data Automatically Collected by the Platform and Website: When the user visits the website or uses the platform, Salesgenix may automatically collect information using technologies such as cookies, web beacons and log files.

This data may include:

• IP address of the device.

• Browser type and version.

• Operating system and device used.

• Pages visited and time spent on the site.

• Error logs and system activity.

​

3.6. Analytical Data: Salesgenix uses data analysis tools to improve

the user experience and optimize the platform. To do this, metrics such

as the following are collected:

• Conversion rate of potential customers.

• Efficiency of the persuasion strategies applied.

• Response times and problem resolution.

• Performance of the campaigns and sales strategies implemented.

​

3.7. Contact and Communications Data: When the user communicates with Salesgenix through the contact forms, emails or any other service channel, the following information is collected:

• Name and contact details provided by the user.

• Content of messages and queries made.

• Technical support and customer assistance information.

​

3.8. Potential Customer and Final Customer Data: Since Salesgenix is a platform for generating leads and persuading customers, the software collects and processes information related to the customers and leads of the main users. This information may include:

• Name and contact details of the potential or final customer.

• Company and position of the contact.

• Interactions with the platform (e.g., responses to persuasion messages, appointment scheduling, objections raised, and resolution of queries).

• History of interactions with the main user.

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Salesgenix only collects this information to the extent necessary for the provision

of its services and in accordance with the instructions of the main user, who is responsible for the processing of the data of its customers and potential customers.

 

3.9. Other Data Categories: In certain cases, Salesgenix may collect other types of data according to the nature of the service requested or the functionality used, always in compliance with best practices in terms of privacy and data protection.

 

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to fulfill the legitimate purposes described in section 5 of this policy and/or until the user stops using the platform, closes the user account, or requests the deletion of their data. Salesgenix may retain personal data for a longer period provided that the user has given consent to such processing, as long as such consent is not withdrawn. In addition, Salesgenix may be obliged to retain personal data for a longer period if required to do so in order to comply with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right of data portability cannot be asserted after the retention period has expired.

 

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES) 

Salesgenix collects and processes personal data of users and, in certain cases, of customers and potential customers of main users, in order to ensure the efficient functioning of the platform and to provide its services effectively. The specific purposes for each category of data collected are described below:

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5.1. Personal Data: The personal data provided

by the user is used for the following purposes:

• Account registration and administration: To allow users

       to create and manage their Salesgenix accounts.

• Authentication and security: To verify the user's identity

       and protect their account against unauthorized access.

• Customization of the user experience: To adapt the platform

       to the user's preferences and needs.

• Communication with the user: To provide updates about the account,

       changes to the terms and conditions or to the privacy policy, and to

       respond to queries or requests for support.

​

5.2. Registration and Login Data: Salesgenix

processes this information for the purpose of:

• Facilitating secure access to the platform.

• Maintaining the integrity of user accounts.

• Preventing unauthorized access and fraud.

​

5.3. Payment Data: The payment data collected

is used exclusively for the following purposes:

• Transaction processing: To manage payments for subscriptions and other purchases within the platform.

• Billing and compliance with tax obligations: To issue invoices and comply with applicable accounting and tax regulations.

• Fraud prevention and payment verification: To guarantee the security of transactions and prevent fraudulent activities.

​

5.4. Usage Data: Salesgenix collects information

about the use of the platform with the aim of:

• Improving the performance of the platform: To optimize

       functionalities, correct errors and develop new tools.

• Monitoring and analyzing usage trends: To understand how users

       interact with the platform and improve the user experience.

• Provide technical assistance and resolve incidents: To identify and solve technical problems or service failures.

​

5.5. Data Automatically Collected by the Platform and Website: Automatically

collected data, such as IP addresses, browser type and activity logs, is used to:

• Ensure the security of the website and platform: To

      detect and prevent suspicious or malicious activity.

• Optimize the functioning of the website: To improve the accessibility, speed

       and compatibility of the platform with different devices and browsers.

• Analyze and measure web traffic: To obtain statistics on

       the use of the website and improve navigation and content.

​

5.6. Analytical Data: The data collected for analysis is intended to:

• Measure the performance and effectiveness of the platform: To evaluate

      the success of the functionalities offered and make improvements based

      on objective data.

• Optimize commercial and sales strategies: To analyze the conversion

       rate of potential customers and improve interaction with users.

• Personalize recommendations and experiences within the platform:

       To adapt content and suggestions based on user behavior.

​

5.7. Contact and Communications Data: Contact details collected

in forms or communications with Salesgenix are used to:

• Respond to queries and support requests.

• Send relevant communications about the use of the platform,

       updates and notifications.

• Provide technical assistance and manage incidents.

​

5.8. Data from Potential Customers and Final Customers: Given that Salesgenix

is a platform for generating potential customers and persuading customers, the data collected from the customers and potential customers of the main users is processed exclusively to:​

• Facilitate lead generation: To provide users with

       relevant information about potential customers.

• Optimize interaction with potential customers: To improve persuasion and customer follow-up strategies based on their responses and behavior.

• Automate appointment scheduling and communication with customers:

       To streamline meeting management and respond efficiently to customer                   inquiries or concerns.

• Provide problem-solving tools: To enable users to effectively address objections or concerns from their customers.

​

Salesgenix processes this information as the data processor, with the main user being responsible for processing the data of its customers and potential customers.

 

5.9. Other Categories of Data: In certain cases, Salesgenix may process other types of data depending on new functionalities, always with the aim of improving the quality of the service and optimizing the user experience within the platform.

Salesgenix undertakes to use the data collected exclusively for the purposes indicated in this policy and to adopt adequate security measures to protect the information of users and their customers.

 

6. COLLECTION AND PROCESSING OF USER CUSTOMER DATA

Salesgenix provides advanced tools for generating leads, gathering information, scheduling appointments, persuading customers and solving problems. In the process of using these functionalities, primary users can collect, process and manage data from their own customers and potential customers through the platform. The collection of this information is the sole responsibility of the main user, who acts as the data controller for their customers and potential customers, while Salesgenix acts solely as a technology provider and data processor on their behalf.

​

The customer data collected through the use of the platform may include,

among other things, contact information such as name, email address, telephone number, job title and company, as well as information derived from commercial interactions, responses to messages, communication history and data related to the lead conversion process.

​

Salesgenix does not control or determine the purpose or means of processing

the customer data of the main users. Users are responsible for ensuring that the collection and processing of this information complies with applicable privacy and data protection regulations, including obtaining consent where required. Salesgenix is limited to providing the technological infrastructure that enables the collection and processing of this data in accordance with the instructions of the main user.

​

Under no circumstances will Salesgenix use the customer data of the main users

for its own purposes, unless express and legitimate consent has been obtained

for this or it is required by law. Salesgenix implements appropriate technical and organizational measures to protect the data processed through the platform, guaranteeing its confidentiality, integrity and availability. However, the responsibility for determining the permissions, legal bases and compliance measures in relation to the processing of customer data lies exclusively with the main user.

​

If any customer or potential customer of a main user wishes to exercise rights

over their personal data, they should contact the main user directly, who is solely responsible for dealing with such requests. Salesgenix is not authorized to modify, access or delete this data except under explicit instructions from the main user

or when required by law.

 

7. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our platform. Under no circumstances will we sell or

share information with third parties that has not been previously authorized

by the user or owner of the personal data. We share user information only

and exclusively as described below.

​

Third-Party Service Providers. We use third-party services to perform certain functions on our platform. Some of these functions and services include:

website and platform hosting, data storage services, payment processing,

emailing, and performing tracking and analysis functions on the platform. 

​

Newsletter and email marketing: By providing us with your email address, you consent and agree that we may send you marketing content and newsletters, notifications and information related to our platform. Therefore, your email

address may be shared with third party bulk email services for the sole and exclusive purpose of sending you relevant communications. If you wish to stop receiving communications from Salesgenix, you can unsubscribe at any time by using the "unsubscribe" option available in the same emails or by sending your request through our contact information.  

​

Business Transfers. In the event that Salesgenix creates, merges with, or is

acquired by another entity, your information will most likely be transferred.

Salesgenix will email you or place a prominent notice on our platform before

your information becomes subject to another privacy policy.

​

Protection of Salesgenix and others. We release personal information

when we believe release is appropriate to comply with the law, enforce

or apply our Terms and conditions and other agreements, or protect the

rights, property, or safety of Salesgenix, our users or others. This includes

exchanging information with other companies and organizations for

fraud protection and credit risk reduction.

​

With Your Consent. Other than as set out above, you will receive notice

when personally identifiable information about you might go to third

parties, and you will have an opportunity to choose not to share the

information. Anonymous Information. Salesgenix uses the anonymous

browsing information collected automatically by our servers primarily

to help us administer and improve the platform. We may also use

aggregated anonymous information to provide information about

the platform to potential business partners and other unaffiliated

entities. This information is not personally identifiable.

 

8. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons

or services that have a legitimate need to know it and in accordance with our

privacy policy. We adhere to industry-recognized security standards to protect

your personal information, both during transmission and in storage. However, it

is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Salesgenix strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute

or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

 

9. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of

our users' personal data, Salesgenix undertakes to notify those affected in

a timely manner. This notification will be made through the means of contact

that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that jeopardizes

the security of your data.

 

10. INTERNATIONAL DATA TRANSFER

Salesgenix may transfer users' personal data outside of the United States

due to the use of hosting, storage and processing services provided

by third parties that operate servers located in different countries.

These transfers are necessary to ensure the continued operation of

the platform and to provide an efficient user experience. Although

Salesgenix is based in the United States, the technology infrastructure

used may involve data being stored or processed in jurisdictions with

data protection laws other than the United States.

​

Salesgenix is committed to ensuring that all international transfers

of personal data comply with applicable data protection regulations,

including appropriate security measures to safeguard user information.

This includes, but is not limited to, implementing standard contractual

clauses, assessing the adequacy of data protection in the receiving

country, and complying with applicable privacy standards on

third party services.

​

By using Salesgenix, users consent to the transfer, storage and

processing of their data on servers located outside their country

of residence, acknowledging that such transfers are necessary

for the operation of the platform. Salesgenix undertakes to take all

reasonable steps to protect the integrity and security of personal

data during such international transfers. 

 

11. RIGHTS 

Users who provide information through our platform, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

​

• Access and portability: to access and know what information is stored in

       our servers, you can send us your request through our contact information.

• Rectify, Restrict, Limit and/or Delete: You can also

      rectify, restrict, limit or delete much of your information.

• Right to be informed: Users of our platform will be informed, upon

       request, about what data we collect, how it is used, how long it is

       retained and whether it is shared with third parties.

• Object: When we process your information based on our legitimate

       interests as explained above, or in the public interest, you may object

       to this processing in certain circumstances. In such cases, we will stop                           processing your information unless we have compelling legitimate reasons

       to continue processing it or where it is necessary for legal reasons.

• Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.

• Complaint: If you wish to file a complaint about our use of your information

       (and without prejudice to any other rights you may have), you have the right

       to do so with your local supervisory authority. Users can exercise all these rights           by contacting us through the contact information or the contact page.

• Rights related to automated decision-making, including profiling: users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

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Users or holders of personal data provided through the platform may exercise

these rights over their personal data at any time and without limitation by sending their request through our contact information or contact form. The request to exercise their rights will be attended and answered within a maximum period

of 10 working days.

 

12. CHILDREN’S ONLINE PRIVACY PROTECTION 

We comply with the requirements of national and international data

protection regulations regarding the protection of personal data of

minors. We do not collect any information from children under the age

of 13 (minimum age allowed to collect and process information without

parental or legal guardian consent). If we become aware that a child

under the age of 13 has provided us with personal information, we will

take steps to delete such information.

 

13. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information that Salesgenix collects

from you. If you disclose your information to third parties, whether other users or

third parties, different rules may apply to their use or disclosure of the information you disclose to them. Salesgenix does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Salesgenix is not responsible for the privacy or security practices of other websites, platforms or services, including those linked from our platform. Please review the privacy policies of any third-party websites, platforms or services you access through the Salesgenix platform.

 

14. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users through any electronic means and posted on the platform. Your continued use of our platform following

such changes will signify your acceptance of the changes.

 

15. CONTACT US 

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact information below:

Salesgenix. - Contact us: 

• 334-602-4950

• support@salesgenix.ai